Privacy Policy
Tombul Homes Pty Ltd Privacy Policy
Effective Date: 25 September 2025
Tombul Homes Pty Ltd (“Tombul Homes”, “we”, “our” or “us”) is committed to protecting your
privacy and handling your personal information in accordance with the Privacy Act 1988 and the
Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with us.
Information We Collect
When you enquire about or engage our services, we may collect the following personal information:
- Full name and surname
- Residential and postal address
- Phone number and email address
- Project details, including property location and requirements
- Any other information you provide to us in relation to your building project
How We Collect Information
We collect personal information directly from you when you:
- Complete our online enquiry forms or questionnaires
- Contact us via phone, email, or in person
- Provide us with architectural drawings, documents, or other project details
- Interact with us through our website or social media platforms
Why We Collect Your Information
We collect and use your personal information for the following purposes:
- To communicate with you regarding your enquiry or project
- To assess your building requirements and provide proposals, quotes, and services
- To prepare documentation such as contracts, agreements, and permits
- To comply with legal and regulatory requirements
- To improve our services and client experience
How We Store and Protect Your Information
We take reasonable steps to protect the personal information we hold from:
- Misuse, interference, or loss
- Unauthorised access, modification, or disclosure
Your personal information is stored securely in electronic and/or hard copy format. Access is
limited to authorised personnel only.
Disclosure of Personal Information
We may disclose your personal information to third parties where necessary, including:
- Architects, engineers, surveyors, and other consultants involved in your project
- Regulatory authorities, councils, or permit bodies as required by law
- Contractors and suppliers directly engaged in your project
- Professional advisers (such as accountants or legal representatives)
We do not sell or rent your personal information to third parties for marketing purposes.
Access and Correction
You have the right to request access to the personal information we hold about you and to
request corrections if it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details below.
Website and Online Data
When you visit our website, we may collect basic analytics data (such as page visits and traffic
sources) to help us improve our online services. Our website may also use cookies to enhance user
experience.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. Updates will be published on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information,
please contact us:
Tombul Homes Pty Ltd
Email: info@tombulhomes.com.au
Phone: 03 9303 9377
Address: Po Box 2274 VIC 3059